Services

    

1 Pre-sales Service

If you are looking for telecom test instruments, or seeking for suitable test solutions, please do not hesitate to contact us. We will response ASAP.

Service Hotline:+86 755-26723911

Fax:+86 755-26012275

Email:sales@xgxc.com


2 After-sales Service

1) Warranty

With proper operations and good maintenance, we guarantee that all of our testers will work very well under warranty

Warranty: 12 months since the date of shipment

Life-time maintenance and repair services

2) Services under warranty

We will guide the users to judge the fault and solve theirissues via telephone or email

Life-time upgrade embedded software for free. We will inform the customers of the latest version software via mail or telephone if any and provide the latest software for free

3) Services out of warranty

We will still provide good after-sales services when the testers are out of warranty

Guide the users to locate the fault via telephone or email

If the hardware is broken, we will provide spare parts exchange or maintenance services. In most cases the faulty testers will be sent back for repair. Generally repair time will be within 10days.

We promise to solve all potential issues in the testers if any from the feedback of clients during the operations

We provide latest version software for upgrading

We will take some charge for replacing parts and repair free according to the actual fault


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- Time & Frequency Series
- Fiber Optics Series
- Access & Transport Series
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